FAQs
HOW SECURE IS MY PERSONAL INFORMATION?
outletbird adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
WILL YOU SHIP ITEMS THERE?
99% of orders leave the warehouse within 2-3 business days of payment. We will notify you by email with the tracking number within 3 business days. Emails sent with your tracking number may end up in your junk / spam folders, so please check there before sending duplicate requests.
MY ORDER HAS BEEN SHIPPED, WHY DON'T I SEE THE TRACKING INFORMATION?
We usually offer you the quantity of tracking before delivery of the goods. You can track your shipment here: "Track your order".
DO YOU SHIP TO ALL COUNTRIES?
Right Now, We were then in the USA.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept only: PayPal
WHEN WILL I RECEIVE MY ITEMS?
Allow 4-6 business days for delivery due to high demand and final delivery will be made by your local mail carrier to your mailbox or doorstep. This can be a bit long for international shipments. We have many completion centers around the world to ensure that your products are delivered to you as soon as possible.
WHERE IS MY ITEM?
You can check the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive it when your product is shipped). Alternatively, you can place your order # in the "Track your order" link in the support section of our website.
WILL MY ITEMS BE SHIPPED IN ONE PACKAGE?
For logistical reasons, items will sometimes be in the same purchase. Shipped in separate packages, even if you specified shared shipping. Keep this in mind when receiving a delivery.
WHERE DO I TRACK MY ORDERS?
Very easy! Go to our "Track your order" page and enter your order number and email address. Once you have done this, you will see all the information related to your order. If you have any other questions please email support at E-MAIL: [email protected]. and we will do our best to help you.
WHAT HAPPENS IF MY ITEM IS DAMAGED?
** For broken goods, please contact E-MAIL: [email protected] with damage picture according to our return and return policy.
STILL, NEED HELP? CALL AND TALK TO SOMEONE TO STAY WITH LIVE CHAT?
24/7 CUSTOMER SUPPORT
Visit us: 500 Paisano Street Northeast, Albuquerque, NM 87123, United States
Call us: +1 (818) 254-8539
E-mail us: [email protected].
Business Hours:
Mon-Sat : 9am - 8pm
Sunday: 10am - 4pm
Thanks for shopping with us.